🔧 Useful F.A.Q. - Frequently Asked Questions

[Sushi]

Question: How to connect the server?
Answer:
Here you can download our server client
Here you can register your account

Q: What is the server rates?
A: Server rates are X1

Q: What is the gold rate?
A: 1$ = 5 gold in the game

Q: Is there any voting reward?
A: Not yet. In the near future there will be a coins, for which you can buy a stuff from the coin shop

Q: How can I vote and support the server?
A:
on the TopG
on the gtop100
on the XTREMETOP100
Also, these links are on the right of the main forum page

Q: There's error "Close the game before installing the update". What am I doing wrong?
A: Make sure the elementclient.bin / elementclient.exe process is not in the Task Manager.
If it still doesn’t help, try to reboot your PC.

Q: My game just crashing without any errors or something! HELP ME!
A: Just verify game files in the launcher
Important! Don't interrupt the verify!

Q: Can I get items from the cash shop in a game way without donation?
A: Yes, of course
You can buy a gold for coins from other players in the "Gold Trading" section at the Auction

Q: Can I change the password for a game account?
A: Yes, you can do this in the "settings" section in your control panel

Q: When trying to buy an item from a cash shop, there is an error "Perfect Boutique does not have this kind of item"
A: Launch the game through the launcher and update the client to the current version.

Q: I can not complete the registration, because a confirmation email and account information does not come in the mail. What to do?
A: Check the Spam folder in your mail.

Q: Hi! I'm a newbie here, how do I should activate promotional code START-THE-GAME ?
A: You can activate it in the User Panel.

Q: I still haven't received the rewards for the referral link / sponsor system from the user panel. What can I do ?
A: This system does not reward players yet, but when the rewards will be add, referrals will receive it.

 

[Sushi]

Frequently asked questions about the installed anti-cheat system on the upcoming highrate server.

Q: When I try to enter the game, the AntiCheat window appears, and after that it closes without any errors, what should I do?
A: You have to add the game client directory to the exceptions of your antivirus, and then try to launch the game again.
If that doesn't help, disable your antivirus, reboot your PC and try again.

Q: Can't connect server! 1
A: Check your firewall, Windows Defender or antivirus, they may have quarantined important game files by mistake.
We also recommend adding the game client directory to the exceptions of your antivirus.


Q: Can't unload critical files, please, close all games! 1
A: Make sure the elementclient.bin / elementclient.exe process is not in the Task Manager.
If there is no such process there, then most likely the antivirus added the Anti-Cheat files to quarantine: you have to delete the active64.sys. file from your antivirus quarantine and reboot your PC.

Q: - "Starting in a virtual machine is impossible" error when trying to play in a virtual machine.
Q: - When trying to move a character using TeamViewer, nothing happens.
Q: - My mouse programs do not work in the game. What should I do?
A: Unfortunately, anti-cheat system may conflict with:
third-party operating systems;
virtual machines;
remote access programs;
touchpad, controller and mouse software.

Q: When I try to enter my character, the game crashes without any errors or notifications.
A: Try the following steps one at a time, checking the client's work after each:
- Update Microsoft Visual C ++ to the latest version from the official site from here
- Press the Win + R keybind, enter the dxdiag command and switch to the 64bit version in the window that opens.
- Download all the latest updates from the Windows update center
- For the file element / elementclient.exe, remove the compatibility mode (-> Right Click on the file, -> Properties, -> Compatibility, -> Uncheck the box c Run in compatibility mode). "


If you still have questions or any issue on this, feel free to write me on the forum @Sushi